Terms of Service

    Last Updated: June 17, 2026

    Welcome to Multraverse.ai ("Platform," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our software-as-a-service platform, including all related services, features, and applications. By accessing or using the Platform, you ("User," "Tenant," "Client," or "you") agree to be bound by these Terms.

    1. Definitions

    • "Tenant" means a business or individual who subscribes to the Platform to manage their own customers, projects, and operations.
    • "End Customer" means any person who interacts with a Tenant's business through the Platform (e.g., receives invoices, SMS messages, or uses Tenant-branded applications).
    • "Platform" means the Multraverse.ai software, APIs, dashboards, and all related services.
    • "Connected Account" means a Stripe account created on your behalf through our Platform to process payments.
    • "AI Services" means any artificial intelligence features including chatbots, automated responses, content generation, and AI-powered automation.

    2. Platform Services

    Multraverse.ai provides a multi-tenant SaaS platform that enables businesses to manage clients, projects, invoices, contracts, subscriptions, and communications. Our services include but are not limited to:

    • Client and project management dashboards
    • Invoice generation and payment processing (via Stripe Connect)
    • SMS and voice communications (via Twilio)
    • Email communications (via Resend)
    • AI-powered automation and chatbots
    • MVP application design, development, and delivery
    • Contract and proposal generation

    We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

    2.1 Artificial Intelligence (AI) Services

    Certain features of the Platform utilize Artificial Intelligence ("AI") to generate text, images, or automate responses. By using AI Services, you acknowledge and agree that:

    • AI may produce inaccurate, misleading, offensive, or inappropriate content ("Hallucinations"). AI generated content should not be relied upon as factual without independent verification.
    • You are solely responsible for reviewing and verifying all AI generated content before it is sent to End Customers, published, or acted upon.
    • Multraverse.ai is not liable for any errors, promises, commitments, refunds, or misrepresentations made by AI automation acting on your behalf.
    • You agree to indemnify and hold harmless Multraverse.ai from any claims arising from AI-generated content sent through your account.
    • AI features are provided "as is" without warranties regarding accuracy, completeness, or fitness for any particular purpose.

    Important: You should implement human review processes for customer facing AI communications, especially those involving financial commitments, refunds, or legally binding statements.

    2.2 Agentic Commerce Protocol (ACP)

    Tenants may opt in to Stripe's Agentic Commerce Protocol ("ACP") to allow AI agents (such as ChatGPT, Meta, and others) to discover Tenant products and complete checkouts on a buyer's behalf. By enabling ACP, you (the Tenant) agree that:

    • You remain the merchant of record for every agent initiated charge processed through your Stripe Connect account. Liability for the underlying transaction, fulfillment, taxes, refunds, returns, and chargebacks rests with you, not with Multraverse.ai.
    • You are responsible for the accuracy, legality, and completeness of the product feed exposed to agents (price, availability, descriptions, images, fulfillment terms).
    • You must publish and maintain your own Terms of Service, Privacy Policy, and Refund & Return Policy and provide those URLs to Stripe during ACP setup. You may not present Multraverse.ai's platform level policies as your own.
    • Each Orchestrated Commerce Agreement ("OCA") you enter into with an agent is between you, Stripe, and that agent. Multraverse.ai is not a party to your OCAs.
    • Shared payment tokens supplied by an agent are processed solely to create a Stripe PaymentIntent on your connected account and are not retained beyond that purpose.
    • Multraverse.ai may suspend or disable ACP for your account if Stripe revokes the underlying capability, your OCA is terminated, repeated chargebacks or fraud signals are detected, or continued operation would breach these Terms.

    Refund handling for agent-initiated orders is governed by your published refund and return policy. The platform-level Refund & Return Policy applies only to fees Multraverse.ai bills you directly.

    3. Account Registration

    By creating an account, you represent and warrant that:

    • You are at least 18 years of age and have the legal capacity to enter into these Terms
    • All information you provide is accurate, current, and complete
    • You will maintain the security of your account credentials
    • You will promptly notify us of any unauthorized access to your account
    • You are responsible for all activities that occur under your account

    4. Authorization to Act on Your Behalf

    By using the Platform, you authorize Multraverse.ai to act as your agent for the following purposes:

    • Payment Processing: Create and manage a Stripe Connected Account on your behalf to accept payments from your End Customers
    • Communications: Send SMS messages, emails, and other communications to your End Customers using your business identity
    • Document Delivery: Generate and deliver invoices, contracts, proposals, and receipts on your behalf
    • Tax Documentation: Collect and store tax-related information (e.g., W-9 forms) as required by payment processors

    5. SMS Messaging Terms

    5.1 Consent to Receive Messages

    By providing your phone number and opting in, you consent to receive:

    • Authentication and security codes (OTP)
    • Service updates and project notifications
    • Invoice and payment reminders
    • Appointment and deadline reminders
    • Promotional offers (if separately opted in)

    Message Frequency: Varies based on your account activity. Transactional messages are sent as needed; promotional messages are limited.

    Carrier Costs: Standard message and data rates may apply from your mobile carrier.

    Opt-Out: Reply STOP to any message to unsubscribe. Reply HELP for assistance.

    Important: Your phone number and SMS opt-in consent will not be shared with or sold to third parties for marketing purposes.

    5.2 Your SMS Messaging Obligations (For Tenants)

    If you use the Platform to send SMS messages to your End Customers, you agree to:

    • Obtain proper consent from recipients before sending messages
    • Comply with all applicable laws including TCPA, CTIA guidelines, and carrier requirements
    • Maintain records of consent for at least 4 years
    • Honor opt-out requests immediately
    • Not send messages containing prohibited content (illegal activity, fraud, spam)
    • Register for A2P 10DLC compliance when required
    • Prohibition on Purchased Lists: You certify that you will not send messages to phone numbers purchased, rented, or scraped from third-party sources. All contacts must have provided direct consent to your business.

    Violation of SMS messaging policies may result in immediate suspension of messaging capabilities and potential account termination.

    6. Email Communications

    By providing your email address, you consent to receive transactional emails including:

    • Account verification and password reset emails
    • Invoice and payment notifications
    • Project updates and milestone notifications
    • Contract and proposal deliveries
    • Service announcements and Terms updates

    Marketing emails require separate opt-in and can be unsubscribed at any time via the link in each email.

    7. Payment Processing (Stripe Connect)

    The Platform uses Stripe Connect to facilitate payment processing. By using our payment features, you agree to:

    7.1 Stripe Terms

    You agree to be bound by Stripe's Connected Account Agreement and Terms of Service.

    7.2 Account Creation

    You authorize us to create a Stripe Connected Account on your behalf using the information you provide. You are responsible for completing any required identity verification.

    7.3 Fees and Payouts

    Platform fees and Stripe processing fees will be deducted from transactions before payout to your connected bank account. Payout schedules are determined by Stripe based on your account standing.

    7.4 Chargebacks and Disputes

    You are solely responsible for chargebacks, disputes, and refunds initiated by your End Customers. You agree to:

    • Respond to disputes promptly with supporting documentation
    • Maintain adequate records to defend against chargebacks
    • Accept that disputed amounts may be held or reversed by Stripe

    7.5 Chargeback Recovery

    If a transaction is disputed or charged back by an End Customer, and Stripe deducts the funds from Multraverse.ai's platform account before we can collect from you, you authorize us to immediately deduct the dispute amount plus any associated banking fees (e.g., the $15 Stripe dispute fee) from your connected bank account, credit card on file, or future payouts.

    If we are unable to collect these funds, your account will be suspended until the debt is resolved. Outstanding chargeback debts may be referred to collections.

    8. Data Ownership and Usage

    8.1 Your Data

    You retain ownership of all data you upload or create on the Platform ("Your Data"). You grant us a limited license to process, store, and transmit Your Data solely to provide the services.

    8.2 End Customer Data

    You are the Data Controller for End Customer data collected through your use of the Platform. We act as a Data Processor on your behalf and will only process such data according to your instructions and these Terms.

    8.3 Aggregated Data

    We may collect and use aggregated, anonymized data for analytics, service improvement, and benchmarking purposes. Such data will not identify you or your End Customers.

    9. Intellectual Property

    9.1 Licensed Applications

    The Services and Applications (including all software, templates, user interfaces, workflows, source code, and documentation) are owned by Multraverse.ai and its licensors. Subject to your active subscription and compliance with these Terms, Multraverse grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Applications for your internal business purposes during the subscription term.

    Upon cancellation or termination of your subscription, your right to access and use the Applications ends immediately. You may not copy, distribute, sell, sublicense, reverse-engineer, or create derivative works from the Applications except where expressly prohibited by applicable law.

    9.2 Tenant Content

    You retain ownership of all content you provide or upload to the Platform, including logos, images, copy, uploaded media, and customer data ("Tenant Content"). You grant Multraverse.ai a limited, non-exclusive license to host, display, and transmit Tenant Content solely as necessary to operate the Services on your behalf.

    9.3 Platform IP

    All Platform code, design, features, and documentation remain the exclusive property of Multraverse.ai. Pre-built templates, frameworks, and proprietary tools are licensed for use during your subscription, not transferred.

    9.4 AI-Generated Content

    AI-generated content created through the Platform may be used by you, but we make no claims of copyright ownership and cannot guarantee exclusivity.

    9.5 Accessibility; ADA; WCAG

    Multraverse.ai designs and maintains the Applications with accessibility in mind and uses reasonable efforts to support conformance with Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. Multraverse also follows applicable federal guidance regarding web accessibility under the Americans with Disabilities Act (ADA). We use AI-powered scanning tools and manual testing to identify and remediate accessibility issues on an ongoing basis.

    Tenant Responsibilities

    You are responsible for the accessibility of content you provide or upload to the Applications, including text, images, PDFs, videos, and third-party embeds. You agree to use the provided tools and features in an accessible manner and to provide alternative text for images, captions for videos, and accessible document formats where applicable.

    Reporting Accessibility Issues

    If you believe any part of the Applications is not accessible, please contact us at support@multraverse.ai and we will make reasonable efforts to address the issue promptly.

    10. Prohibited Uses

    You agree not to use the Platform to:

    • Violate any applicable laws or regulations
    • Send spam, phishing, or fraudulent communications
    • Infringe on intellectual property rights of others
    • Distribute malware or harmful code
    • Harass, threaten, or discriminate against any person
    • Process payments for illegal goods or services
    • Circumvent Platform security measures
    • Resell or redistribute Platform access without authorization
    • Use AI features to generate illegal, harmful, or deceptive content

    11. Your Responsibilities

    As a Platform user, you are responsible for:

    • Ensuring your use of the Platform complies with all applicable laws
    • Obtaining necessary consents from your End Customers for data collection and communications
    • Maintaining accurate business information and tax documentation
    • Responding to End Customer inquiries and disputes in a timely manner
    • Maintaining local copies of any Tenant Content you upload to the Platform. While we implement regular backups, we recommend you retain your own copies of critical content
    • Training your team on proper Platform usage and compliance requirements
    • Social Data Credits: Using Social Data Credit features (public social media and web data collection) only for lawful purposes, in compliance with the source platform's terms of service, robots.txt, applicable privacy laws (including CCPA/CPRA, GDPR where relevant), and any rate-limit or scraping restrictions. You are solely responsible for how collected data is stored, processed, and shared, and for honoring takedown or deletion requests from data subjects

    11.1 Prohibited Businesses

    You represent and warrant that your business is not on Stripe's Prohibited and Restricted Businesses List, including but not limited to:

    • Illegal products or services
    • Adult content or services
    • Gambling (except where legally licensed)
    • Drug paraphernalia
    • Weapons and ammunition
    • Multi-level marketing or pyramid schemes
    • Counterfeit goods

    Violation of this policy will result in immediate termination and forfeiture of any funds held in the Platform.

    12. Platform Fees

    Current Platform fees include:

    • Subscription Fees: Fixed monthly fees based on your selected tier
    • Payment Processing Fees: Standard Stripe processing fees passed through at cost on transactions you process through Stripe Connect
    • SMS/Voice Fees: Per message and per-minute charges for communications
    • Overage Fees: Charges for usage exceeding plan limits

    Detailed pricing is available on our Pricing page. All fees are in USD unless otherwise specified.

    Grandfathered Plans: Clients on legacy revenue-share (percentage based) plans entered into prior to April 2026 will continue to be billed under the terms of their original plan unless they elect to migrate to a current fixed monthly tier.

    12.1 Price Adjustments

    We reserve the right to adjust Platform fees at any time for any reason, including but not limited to:

    • Changes in pricing from our third-party service providers (including but not limited to Stripe, Twilio, Resend, hosting infrastructure, and development platforms)
    • Increases in operating costs, infrastructure costs, or regulatory compliance costs
    • Introduction of new features, services, or service improvements
    • Market conditions and competitive factors

    Standard Fee Changes: For routine fee adjustments, we will provide 30 days' advance notice via email or in Platform notification before the new fees take effect.

    Third Party Cost Changes: In cases where our third party service providers implement price increases that materially affect our operating costs, we may implement corresponding fee adjustments with 14 days' notice.

    Your Continued Use: Your continued use of the Platform after fee changes take effect constitutes acceptance of the new fees. If you do not agree to fee changes, you may cancel your account before the changes take effect.

    12.2 Failed Payments

    If we are unable to charge your payment method for Platform Fees, we reserve the right to suspend your access to the Platform and downgrade your account to a free tier (if available) after 7 days of non payment. Access will be restored upon successful payment of all outstanding fees.

    12.3 Universal Credit Pool, MAU, Storage & Overage

    Each subscription tier includes a monthly Universal Credit Pool, a Monthly Active User (MAU) cap, and a storage cap. The credit pool meters AI and data collection services; transactional customer communications are unmetered.

    12.3.a Universal Credit Pool (per tier)

    TierUniversal Credits / moMAU capStorage
    Starter – Launch2,000500500 MB
    Starter – Accelerator5,0002,5002 GB
    Growth12,00015,00010 GB
    Scale35,000100,00050 GB

    What consumes credits: AI chat & assistants, AI image generation, Apify powered Social Data lookups, and Video conferencing minutes. Per-feature credit rates (the number of credits charged per unit of work) are published in your Client Portal and stored in the credit_rate_card; rates may be adjusted to reflect upstream provider cost changes.

    Drain order: included monthly credits first, then any purchased credit packs (oldest first), then overage.

    12.3.b Unmetered services (fair use)

    The following are included at every tier and do not draw from the credit pool:

    • Push notifications — native Web Push to your end users
    • Transactional SMS — appointment reminders, receipts, one time codes, password resets, delivery and order updates
    • Transactional email — verification, password reset, receipts, account notifications

    Fair use applies: Multraverse may rate limit or alert on abusive volume, sustained spam complaints, or carrier violation patterns. "Transactional" excludes promotional or marketing content; sending marketing material over the transactional channels is a violation of these Terms.

    12.3.c Separate add-ons (outside the pool)

    • Bulk / marketing SMS — campaigns, drip sequences, broadcast lists (Growth+ feature; billed per message at carrier pass through rates)
    • Marketing email — campaigns and broadcasts above the transactional baseline
    • Terminal hardware — Stripe/POS devices billed at cost
    • Premium connectors & security add-ons — e.g., pen testing, extended 3rd party integrations

    12.3.d Overage billing

    Rate: $0.013 per credit, billed through Stripe Billing meters.

    Automatic: Overage is calculated at the end of each billing cycle and automatically charged to your payment method on file no separate invoice approval is required.

    Soft limits: Exceeding your included pool does not interrupt service. Overage simply meters at the rate above.

    Monitoring: Real time pool balance and per feature usage are available in your Client Portal. Limit alerts fire at 50%, 75%, and 90% of pool consumption.

    Resets: Pool counters reset on the 1st of each calendar month. Purchased credit packs do not expire until consumed.

    12.3.e MAU and storage

    MAU and storage caps are soft limits. We will notify you when you approach a cap and may require a tier upgrade if sustained usage materially exceeds your cap. Storage overage may be billed at the per tier rates published in the Client Portal.

    13. Third Party Services

    The Platform integrates with third party services including:

    • Stripe: For payment processing (Stripe Terms)
    • Twilio: For SMS and voice communications (Twilio Terms)
    • Resend: For email delivery
    • AI Providers: For artificial intelligence features
    • Apify and other data providers: Public web and social data collection that powers Social Data Credits (Apify Terms). Multraverse abstracts these providers behind the Social Data Credit unit; the underlying provider, per result credit cost, and supported sources may change at any time as upstream availability or pricing changes

    Your use of these services through our Platform is subject to their respective terms. We are not responsible for third party service outages, policy changes, or data handling practices.

    13.1 Google Calendar Integration

    The Platform offers an optional Google Calendar integration. By connecting a Google account, an authorized staff user of a Tenant authorizes Multraverse.ai to access that account's Google Calendar free/busy information and events on their behalf, solely to provide availability and booking features. Use of this integration is also subject to Google's Terms of Service and the Google API Services User Data Policy. You may revoke access at any time from within the connected application or from your Google Account settings. Multraverse.ai is not responsible for the availability, accuracy, or performance of Google's services, and calendar synchronization may be delayed or interrupted by factors outside our control.

    14. Security

    We implement industry-standard security measures including:

    • Encryption of data in transit (TLS/SSL) and at rest
    • Secure authentication with optional multi-factor authentication
    • Regular security audits and penetration testing
    • Access controls and audit logging

    While we strive to protect your data, no system is completely secure. You acknowledge that you use the Platform at your own risk.

    15. Warranties and Disclaimers

    THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

    • WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
    • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE
    • WARRANTIES REGARDING THE ACCURACY OF AI GENERATED CONTENT
    • WARRANTIES REGARDING THIRD PARTY SERVICE AVAILABILITY

    We do not guarantee any specific business outcomes, revenue increases, or return on investment from using the Platform.

    16. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW:

    • Multraverse.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages
    • Our total liability for any claims shall not exceed the fees you paid us in the 12 months preceding the claim
    • We are not liable for losses resulting from your failure to maintain accurate data backups
    • We are not liable for third party service failures or their handling of your data
    • We are not liable for any damages arising from AI generated content, including but not limited to incorrect information, offensive content, or promises made by automated systems

    17. Indemnification

    You agree to indemnify and hold harmless Multraverse.ai, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

    • Your violation of these Terms
    • Your violation of any applicable laws or regulations
    • Your infringement of any third-party rights
    • Disputes with your End Customers
    • Your use of AI Services, including any content generated, promises made, or actions taken by AI systems on your behalf
    • Chargebacks or payment disputes that result in financial loss to the Platform

    18. Termination

    18.1 Termination by You

    You may cancel your account at any time through your account settings. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods. See our Refund & Return Policy for full details on what is and is not refundable, including treatment of usage overages, build fees, and Tenant-sold goods.

    18.2 Termination by Us

    We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, engage in fraudulent activity, or if required by law or third-party service providers.

    18.3 Effect of Termination

    Upon termination, your access to the Platform will cease. All Applications built and licensed to you remain the property of Multraverse.ai and will no longer be accessible. You may export your Tenant Content (as defined in Section 9.2) within 30 days. After 30 days, we may delete your Tenant Content permanently. Outstanding fees remain due and payable.

    19. Governing Law and Dispute Resolution

    These Terms are governed by the laws of the State of Hawaii, without regard to conflict of law principles.

    Any disputes arising from these Terms or your use of the Platform shall be resolved exclusively in the state or federal courts located in Hawaii. You consent to the personal jurisdiction of such courts.

    Before initiating formal legal proceedings, you agree to attempt to resolve disputes through good-faith negotiation by contacting us at legal@multraverse.ai.

    20. Changes to Terms

    We may modify these Terms at any time. Material changes will be communicated via email or in Platform notification at least 30 days before taking effect. Your continued use of the Platform after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Platform and cancel your account.

    21. Miscellaneous

    • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Multraverse.ai.
    • Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
    • Waiver: Our failure to enforce any right does not constitute a waiver of that right.
    • Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger or acquisition.
    • Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.

    22. Contact Information

    For questions about these Terms, please contact us:

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